Return and Refund Policy

Return and Refund Policy

We offer a 30-day return policy. You have 30 days from receiving your item to request a return.

Eligibility for Returns

• Items must be in the same condition as received: unworn, unused, with tags, and in original packaging.
• Proof of purchase is required.

How to Start a Return

• Contact us at support@busykiddie.com to initiate a return.
• Returns must be sent to: HaAdmor Mi-Belz Street, 39/16, 7730046, Israel.
• We will send you a return shipping label and instructions.
• Items sent back without a return request will not be accepted.
• For any return questions, contact us at support@busykiddie.com.

Damages and Issues

• Inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue.

Exceptions / Non-returnable Items

• Certain items cannot be returned: perishable goods (food, flowers, plants), custom products (special orders, personalized items), personal care goods (beauty products), hazardous materials, flammable liquids, or gases.
• Sale items and gift cards are non-returnable.
• Contact us if you have questions about specific items.

Exchanges

• To exchange an item, return the original item first. Once accepted, make a new purchase for the desired item.

European Union 14-Day Cooling Off Period

• If your order is shipped to the EU, you can cancel or return it within 14 days for any reason. Items must be in the same condition as received, unworn, unused, with tags, and in original packaging, along with proof of purchase.

Refunds

• We will notify you once we’ve received and inspected your return and let you know if the refund was approved.
• If approved, you’ll be refunded on your original payment method within 10 business days.
• It may take some time for your bank or credit card company to process the refund.
• If more than 15 business days have passed since your return was approved, contact us at support@busykiddie.com.